FAQ

Shipping & Delivery

Processing Times

 

Production time is 5-10 days depending on the item.

Once completed  takes 5-7 days to arrive with our shipping partners

What shipping method do you use?

Digital File: High resolution files will be sent to your email provided at the time of purchase.

Fine Art Print & Gallery Canvas and all other items: Shipped via UPS, FedEx or USPS 

How can I access my tracking number?

You will receive a tracking number once your order has shipped.

My Art

How Do I Preview My Art?

Once your preview is ready our system will send you an email. We have been told that it can end up in spam. If this is the case use the link below to preview your art:

Preview Your Art

Why am I being charged a fee for my change request?

Be sure to specify all details you would like in your illustration in the box provided. Any requests not included in the artist notes maybe considered a change request and will incur additional fees.

We offer unlimited revisions on your artwork. A revision is considered any of the following: characteristics that stand out, eye color. skin, hair, piercing etc

Any change request outside of the above will incur additional fees. Each change request is reviewed on case by case scenario. Some things that that will incur fees are: change of art style, request to use new photos, change of positions or stances as well as different outfits.

What if I am NOT happy with my art?

We put quality first. Sometimes our artist could miss an important detail that captures the true essence of the person based on the photo. It is important to send images that show your faces and features. We would gladly fix it for you until you are happy 

Will I be notified if you cannot use my photos?

We ask that you upload high-quality images where faces, colors, and textures are visible. This will avoid delay and help us make it perfect from the beginning.

If there’s an issue with your photos, we’ll let you know via email.

If we do need a new photo from you, it will delay your art preview time

What size is the digital file?

Our digital files are emailed to you in 16″x24″ high resolution (300 dpi) JPG. Perfect for printing

How does a change request take?

Revisions take about 2-3 days to be completed

Returns/Refunds

Do you offer refunds?

As your order is 100% unique and custom made just for you, we do not accept returns / refunds.

If you have a problem with your order, let us know and we’ll fix it for you.

We’re proud to offer unlimited revisions free of charge, so you can be confident you’ll love your portrait.

What if I don't like the artwork?

We’re dedicated to ensuring you love your artwork, send us an email and we will work with you to make it right

Once your portrait is ready, we’ll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.