Frequently Asked Questions

How long does it take to get my order?

Our team of artists work as fast as they can but during holiday times (Black Friday, Thanksgiving, & Christmas) we are extremely busy but aim to get your digital art to you within 5-10 days. If physicals print are purchased, there is an additional 5-10 days after you approve your art for to be ready for printing and shipping.

During normal times, digital art works is sent with 3-5 days. Physical prints are ready to be produced within 5-7 days. Shipping time is between 5-7 days. 

Can I add additional characters after I place my order?

Yes you can. It happens all the time. Please use link below to add additional characters to your design.

Additional Character

How will my portrait be sent?

Your portrait is sent based on the media/printing options you selected:

Digital File: High resolution file sent via email 

Fine Art Print & Gallery Canvas: Shipped via UPS, FedEx or USPS 

What if I am NOT happy with my order?

Our artists are very talented and put quality first. Sometimes they could miss an important detail that captures the true essence of the person based on the photo. We would gladly perform revisions in such cases. 

Complete redo’s or adding additional objects in artwork are subject to additional charges. Each revisions request is reviewed on case by case scenario.

Customer satisfaction is our #1 goal so we will do everything we can to guarantee any edits needed that follow our policy. 

Do pets, cars & other objects count as subject?

Yes, pets, cars & other objects count as a subject. These items do take time to draw and create.

What images should I upload?

We highly recommend that you upload high-quality images where faces, colors, and textures are visible. This way we will be able to get everything right and there will be no need for revisions

Will I be charged for changes to my order after it's been made?

It is the customer’s responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

What size is the digital file?

Our digital files are emailed to you in 16″x24″ high resolution (300 dpi) JPG. This size is perfect for printing on any media. 

Do you ship internationally?

We do ship internationally. Standard international shipping is 10-14 days delivery not including production time.

Can I get a Physical Print after purchasing a Digital File?

Yes, your order can be upgraded to a Fine Art Print or Gallery Wrapped canvas if you originally purchased a Digital Art File. Please email customer service at [email protected]

How long do revisions & edits take?

Minor revisions/edits (eye color changes, facial feature edits) take 1-2 days. Major revision requests (clothing changes, redo body positions, new photos) can take 1-3 days.

Can I request a refund?

EllaCartoons unfortunately does not offer refunds after your art illustration is completed and emailed. We do offer unlimited revisions if you are unhappy with your first art preview. Our artist are highly skilled and will work with you to make it perfect.

Do all my people have to be in a single photo?

No, you can have multiple photos and our artists will be able to combine them to create your art design.